Shipping Policy
All orders are shipped fully insured for the purchase value of your diamond. Your diamond is sourced from our supplier network after payment is confirmed and shipped directly to you.
1. Processing Time
Orders are processed within 1–2 business days of payment confirmation. You will receive a dispatch confirmation email with tracking details once your order has shipped.
2. Delivery Zones and Rates
| Zone | Rate | Estimated Delivery |
|---|---|---|
| Western Cape | R 250 | 2–3 business days |
| Rest of South Africa | R 450 | 3–5 business days |
| South Africa — orders over R 50,000 | FREE | 2–5 business days |
| International | From R 1,200 | 5–10 business days |
Delivery timeframes are estimates from dispatch date and exclude weekends and public holidays.
3. Insurance
Every shipment is fully insured for the purchase value of your diamond at no additional cost. In the event of loss or damage in transit, we will replace your diamond or issue a full refund.
4. Tracking
You will receive a tracking number by email once your order is dispatched. You can monitor delivery progress with the assigned courier.
5. Signature Required
A signature is required on delivery due to the value of our shipments. If you are not available, the courier will attempt redelivery or leave a collection notice.
6. International Shipping
International orders may be subject to customs duties and import taxes levied by the destination country. These are the responsibility of the recipient and are not included in our shipping charge.
7. Delivery Address
Please ensure your delivery address is correct at checkout. We cannot redirect shipments once dispatched.
8. Contact
For shipping enquiries, email hello@diamondsdirectwinelands.co.za with your order number.